Privacy Policy

Last updated: March 10, 2026

Telsol.ai ("we", "our", or "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you use Telsol.ai, we may collect the following:

• Account information — your name and email address, provided when you sign in via PingOne.
• Usage data — the questions you ask and the responses you receive within the app.
• Feedback — ratings (thumbs up/down) you submit on responses.
• Session data — conversation history saved to your account so you can reference past sessions.

How We Use Your Information

• To provide and improve the Telsol.ai tuning advisor experience.
• To personalize your session history and saved conversations.
• To improve the quality of AI responses over time using aggregated, anonymized feedback.
• To authenticate your identity securely via PingOne.

Data Sharing

We do not sell your personal data. We do not share your data with third parties for advertising purposes. Your data may be processed by the following service providers solely to operate the app:

• Anthropic — AI response generation
• Supabase — secure database storage
• Ping Identity (PingOne) — authentication
• Voyage AI — semantic search and embeddings

Data Retention

Conversation sessions are retained for up to 90 days. You may request deletion of your data at any time by contacting us.

Security

We use industry-standard security practices including encrypted connections (HTTPS), JWT-based authentication, and role-based access controls to protect your data.

Children's Privacy

Telsol.ai is not directed at children under 13. We do not knowingly collect personal information from children.

Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at the address below.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by updating the date at the top of this page.

Contact

If you have questions about this privacy policy, please contact us at:
privacy@telsol.ai

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